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Tradersburg




FAQ

FAQ

Customer service management

FREQUENTLY ASKED QUESTIONS

Who Are We?

Tradersburg is multi-product category and multi-vendor B2B Digital marketplace connecting Zimbabwean retail and business consumables buyers with their preferred local and international wholesale brands.

Our Reach?

Tradersburg will go deeper into the Zimbabwean supply chain to reach even the most remote locations.

Seller Registration Process

Follow the initial registration process as provided and we will get back to you to complete the process, which will include preparation and uploading of your products .The whole process is free.

Buyer Registration

Follow the simple registration process and begin to buy. As required by the law, Pharmaceutical products buyers will have to go through a special registration process in order to proceed. Please contact us on Admin@tradersburg.com if you fall in that category. The whole process is free.

Payment Options

We accept online Visa and MasterCard payments as well as off-line transfers as detailed at checkout. In the short-term, we intend to rollout other convenient payment options and tools in order to cater for those less financially included.

Logistics & Shipping

In the event that supplier has not undertaken to deliver products, and you requires delivery services, tradersburg coordinates a 3rd party logistics delivery model (3PL) where we act as an aggregator for logistics operators in and around Zimbabwe who will ensure delivery to your specification. Please follow link for delivery details.

Returns & Refund Policy

We are a multi-million vendor site dealing with different suppliers in and outside Zimbabwe, for easier coordination should you have a problem with the quality or specification of any product/s, please follow this link, and also go through our return and refund policy as provided.

Tenders & specials

We have an exclusive page where you can access available tenders, and register tenders.

Quotations

Should you require special quotations please follow the link provided in the buying process, and we will get back to you as soon as possible.

Advertisements

We are currently taking advertisements for free, however we will charge for any design and graphic work. Please get in tough with us for more details on advertisements.

What happens if supplier does not deliver?

All our suppliers go through stringent vetting process to avoid such events. Most of them will only receive their payments upon confirmation of delivery in order to protect your funds.

How long do we take to deliver?

As a multi-vendor platform we deal with different suppliers with different delivery timelines. However, all proposed delivery timelines from each vendor will be communicated to you at the order processing stage before payment.

Search engine

Please make use of our comprehensive product search engine for easier product accessibility.

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Whatsapp

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Instagram

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LinkedIn

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Email

talk with us over Email

Call

talk with us over telephone

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